Tech Support Supervisor

California Air Resources Board; Sacramento (CA); Hybrid; USD 95,000 - 127,000; Full time

Job summary

California Air Resources Board is seeking a Tech Support Supervisor II to lead IT Operations and Support in Headquarters and remote sites. The role supervises IT staff, provides technical leadership, and ensures delivery of desktop, network, and enterprise systems services across CARB programs.

Under ITM II, you will hire, train, and evaluate staff, coordinate with SDSB and SOC for secure operations, and support mission-critical IT initiatives in a dynamic environment within Northern California.

Qualifications

• Experience supervising IT staff across multiple sites.
• Strong leadership and project management skills.
• Ability to coordinate technical support and IT services.
• Effective communication with executives and external vendors.

Responsibilities

• Oversee ITOSB and TSS operations and staff.
• Provide technical leadership and guidance.
• Manage performance and development of IT personnel.
• Coordinate with SDSB and SOC for secure IT delivery.
• Ensure reliable desktop, network, and enterprise systems support.

Skills

Supervisory experience

IT leadership

Staff development

Project management

Stakeholder communication

Job description

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code #

JC-534370

Position #(s)

673-860-1404-002

Working Title

Tech Support Supervisor

Classification

INFORMATION TECHNOLOGY SUPERVISOR II

$8,504.00 - $11,395.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions

Multiple

Work Location

Sacramento County

Telework

Hybrid

Job Type

Permanent, Full Time

Department Information

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.; for more information about E-Verify, please go to www.dhs.gov/e-verify

CARB values diversity at all levels of the organization and is committed to fostering an environment where employees from various backgrounds, cultures, and personal experiences are welcomed and can thrive. CARB believes the diversity of our employees collectively makes up one of the world’s most respected environmental organizations. CARB offers various modern interview options, including remote phone and video interviews. Join CARB and help us improve the lives of all Californians.

Department Website: http://www.arb.ca.gov

Job Description And Duties

The I nformation T echnology Operations and Support Branch (ITOSB) is responsible for the implementation, enhancement, and maintenance of the California Air Resources Board’s (CARB's) office automation computer systems and supporting infrastructure. CARB's network, desktop, telecom and enterprise systems support more than 2,000 end users in Sacramento, SoCal and other remote sites. ITOSB provides Technical Support services of IT assets; IT communications (service desk, email support, telecom); to all CARB staff. In addition to these roles, ITOSB works closely with the Systems Development and Support Branch (SDSB) and the Security Operations Center (SOC) to successfully and securely deliver mission-critical business applications and support services to CARB programs and external stakeholders.

The Tech Support Section (TSS) provides second level support of desktop computers and printers, smart devices, and serves as an IT resource center to all CARB staff. TSS works to successfully and securely deliver mission-critical business applications and support services to CARB programs and external stakeholders.

Under general direction of the Information Technology Manager (ITM) II of the ITOSB, the Information Technology Supervisor (IT Sup) II provides direct supervision of IT staff supporting Headquarters and remote sites throughout Northern CA for the TSS. Develops a high-performance team and fosters a culture of continuous improvement. The IT Sup II provides technical leadership to staff; and provides project management and technical expertise in support of the most complex CARB IT projects. The IT Sup II is responsible for, but not limited to, a variety of highly complex and technical IT activities that include supporting CARB end users with workstations, business applications, databases, networks, servers, telecom, and office automation systems. In this capacity, the IT Sup II coordinates administration and support activities for TSS IT staff. Responsible for the hiring, training, development, and appropriately addressing staff performance issues as necessary for all section resources. The IT Sup II will serve as a backup to the IT Sup II in Southern California.

You will find additional information about the job in the Duty Statement.

Special Requirements

Applicants must include a Supplemental Questionnaire (SQ) for this recruitment. Applications without an SQ or including an SQ that does not directly answer all the items below will not be considered. Cover letters and resumes do not take the place of the SQ.

Require Name on SQ

Maximum number of pages: 2 (Arial font, 12 point, single spaced, 1-inch margins)

• Describe your information technology knowledge and experience.

Identify the IT domains, technologies, systems, or services in which you have experience, and provide specific examples that demonstrate the depth and breadth of your technical expertise.

• Describe your supervisory and management experience in an information technology environment. Include your experience leading technical support personnel, assigning and prioritizing work, managing performance, developing staff, and ensuring effective delivery of IT services.
• Describe your experience establishing and maintaining effective working relationships with executives and managers, internal and external stakeholders, control or oversight agencies, and technology vendors. Provide examples of how you have used communication, collaboration, negotiation, or relationship management to achieve successful outcomes.
• Describe your experience developing and implementing creative or innovative solutions to business and technology challenges. Provide examples of how you evaluated a business need or operational issue, developed a solution, engaged appropriate stakeholders, and improved the delivery, reliability, efficiency, or quality of IT products and services.