INFORMATION TECHNOLOGY SUPERVISOR II

California Department of Tax and Fee Administration; Sacramento (CA); Hybrid; USD 94,904 - 127,168; Full time

Job summary

The California Department of Tax and Fee Administration is seeking an IT Field Support Supervisor to lead a team responsible for providing IT support across various locations. This full-time, permanent position offers the opportunity to manage projects and ensure compliance with established standards.

As the supervisor, you will coordinate efforts, facilitate communication among staff members, and oversee project management processes. Candidates should be prepared for telework options and occasional travel requirements.

Qualifications

• Strong leadership and supervisory skills needed for managing IT support teams.
• Ability to comply with project management standards and service levels.
• Capability to conduct evaluations of vendor and product solutions.

Responsibilities

• Plan and direct the work of IT field support staff.
• Ensure successful completion of daily staff workload.
• Monitor performance management standards and compliance.

Job description

Position Details

Title: IT Field Support Supervisor

Classification: INFORMATION TECHNOLOGY SUPERVISOR II

Salary: $8,504.00 - $11,395.00

Location: Sacramento County

Telework: Hybrid

Job Type: Permanent, Full Time

Responsibilities

• Under general direction of the Information Technology Manager I and in collaboration with the Business Taxes Administrator III of the field office, plans, organizes, and directs the work of information technology field support staff located in Northern California, Houston, Chicago, and New York.
• Supervises daily staff work to ensure workload completion.
• Identifies, documents, and monitors defined service levels and performance management standards.
• Ensures compliance with project management standards.
• Develops scopes of work and participates in vendor/product solution evaluation and selection.
• Travel may be required up to 25% of the time.

Telework and Travel Requirements

• Under Government Code 14200, the position may be eligible for partial telework for California residents; all telework/hybrid schedules require reporting to the office a minimum number of days per week.
• Travel required up to 25% of the time.

Special Requirements

• Position participates in E-Verify and will provide the federal government with Form I-9 information to confirm authorization to work in the U.S.
• Employee must be fingerprinted and successfully pass a background investigation.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Drug-Free Workplace

It is an objective of the State of California to achieve a drug-free workplace. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.