INFORMATION TECHNOLOGY SPECIALIST III

Caltrans; California (MO); Hybrid; USD 9,500 - 13,000; Full time

Job summary

Caltrans is seeking a Salesforce Architect (ITS III) to lead the design and delivery of enterprise Salesforce solutions. You will architect CRM workflows, manage integrations with middleware, and guide IT strategy and governance for Caltrans’ data portfolio.

The role allows choosing a location (Sacramento HQ or Oakland District 4) with hybrid telework, permanent full-time employment, and a focus on complex, high-impact projects.

Qualifications

• One year of IT Specialist II experience or six years of IT experience with lead/expert work in one or more major IT domains.
• Education substitutions: master/doctorate may substitute for four years; bachelor’s for three years; only one degree used for substitution.

Responsibilities

• Architect and deliver complex Salesforce-based enterprise solutions for customer-facing processes.
• Lead and mentor teams; align IT strategy with governance and policy.
• Ensure integration with middleware like MuleSoft and external systems via REST/SOAP APIs.

Skills

Salesforce architecture

CRM governance

Enterprise IT strategy

Education

Bachelor's degree in IT/related field

Master's degree or PhD substitution for 4 years

Tools

Salesforce

MuleSoft

API gateways

REST/SOAP APIs

Job description

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code #: JC-533438

Position #(s): 900-170-1415-612

Working Title: Salesforce Architect

Classification: INFORMATION TECHNOLOGY SPECIALIST III

Salary: $9,507.00 - $12,740.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 1

Work Location: United States

Telework: Hybrid

Job Type: Permanent, Full Time

Department Information:

Caltrans Mission: Improving lives and communities through transportation.

Caltrans Vision: A thriving and connected California.

The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success.

Caltrans Director’s EEO Policy and EEO Policy Statement: https://dot.ca.gov/programs/equal-employment-opportunity

Please Note: Main communication for this position will be through email. Please ensure to include a valid email address on your application.

Job Description and Duties

The selected incumbent will be able to choose their desired location, Headquarters - Sacramento or District 4 - Oakland.

Under the administrative direction of the Application Development and Support Division (ADSD) Chief (CEA), the Salesforce Architect, Information Technology Specialist (ITS) III, operates at the highest level in discovering, assessing, architecting, and delivering the most complex enterprise solutions using Salesforce for customer-facing business processes. Assignments require an advanced level of organizational understanding to bridge the strategic intent and practical, technical application. In addition, advise leadership on formulating IT strategy, policy, and governance for Caltrans's current and emerging technology portfolio. The incumbent acts as a technical lead and solution architect, responsible for defining, designing, developing, documenting, coordinating, and integrating products managed within the Division, implementing IT solutions to meet enterprise business objectives. The incumbent possesses a wide and deep practical technical knowledge base, which includes emerging technologies. The incumbent is recognized as a subject matter expert in their area of specialization, exhibits a mastery level of team leadership qualities and directs the most critical/complex projects.

The incumbent acts as a technical architect with primary focus on architecting and managing Caltrans' grant-making and grant administration lifecycle, customer relationship management (CRM) architecture and workflows, customer success workflows, and case management solutions within Salesforce. The incumbent will provide leadership in developing solutions in support of the Division of Data and Digital Services such as the Grants Management System and overseeing activities supporting development/procurement of such systems, communicating the work to internal and external audiences, and facilitating solution launches. The IT Specialist III performs duties related to the architecture, development, integration, operation, and maintenance of Salesforce implementations including user research, user-centric design, development or configuration, testing and implementation. The incumbent ensures seamless integration with enterprise middleware solutions such as MuleSoft, API gateways, and other integration frameworks to connect with external systems, leveraging RESTful APIs, SOAP, and event-driven architecture.

Domains

• Software Engineering
• Information Technology Project Management

You will find additional information about the job in the Duty Statement.

Special Requirements

• 549.90, this position will be filled via the California Department of Transportation Managerial Selection Program (MSP) process.

This process provides for examination and job-selection specific to each position and consistent with the knowledge, skills, and abilities of the classification.

Please read the entire job posting before applying for this position.

This is an Open Examination.

All applicants must meet the minimum qualifications by the final filing date to participate in the examination.

Minimum Qualifications

One year of experience as an Information Technology Specialist II; or Six years of information technology experience, two years of which shall include performance of highly specialized work in a lead or expert capacity on highly complex or specialized information technology systems or services in one or more of the major six domains or a closely related or emerging information technology field. A master's or doctorate degree from an accredited college or university may substitute for four years of the required general information technology experience. A bachelor's degree from an accredited college or university may substitute for three years of the required general information technology experience. An associate's degree from an accredited college may substitute for one year of the required general information technology experience. Only one degree may be used for substitution. When using education to meet minimum qualifications, education must include 15 semester units (or 22.5 quarter units) of information technology or closely related course work.

Examination Information

This examination will utilize an evaluation of each candidate’s experience and education (E&E) compared to a standard developed from the class specification. For this reason, it is especially important that each candidate take special care in accurately and completely filling out his or her State application (STD. 678). List all experience relevant to the "Minimum Qualifications" that are listed in the Class Specifications above.

This process provides for examination and job-selection specific to each position and consistent with the knowledge, skills, and abilities of the classification. All applicants must meet the minimum requirement for this examination by the final filing date.

This examination will not establish a civil service list; therefore, candidates will not have the ability to transfer their eligibility to other departments. Candidates will be notified in writing of their examination results .

Note

If using Out of Class (OOC) experience, you must submit a copy of your signed and approved Out of Class documentation. Failure to do so may result in your Out of Class experience not being considered during the evaluation process of this examination.

Education

If using your college education to meet the minimum qualifications, college transcripts must be submitted with your application and SOQ. Unofficial transcripts will be accepted for entrance into the examination, however, official transcripts may be required prior to appointment.