Tech Support Technician

California Air Resources Board; California (MO); Hybrid; USD 59,000 - 105,000; Part time

Job summary

California Air Resources Board is seeking a Tech Support Technician to join its IT Operations and Support Branch. The role supports Riverside staff, handling service desk tickets, troubleshooting desktops, and ensuring reliable access to CARB's systems.

You will image and deploy workstations, maintain hardware/software inventories, and collaborate with SDSB and SOC to deliver secure, mission-critical applications.

Qualifications

• Experience with ServiceNow ticketing systems.
• Workstation deployment and installation.
• Software installation and license management.
• Image deployment/patch management.
• Experience with Microsoft Office 365 and PowerShell.
• Describe a project you are proud of and how long it took.

Responsibilities

• Support Riverside staff in daily tasks, respond to Service Desk tickets, analyze and troubleshoot problems.
• Assist with hardware/software upgrades, image desktops, and maintain inventory.
• Maintain and deploy CARB hardware and software, including printers and peripherals.

Skills

Technical support

Service desk

Hardware troubleshooting

Software installation

Tools

ServiceNow

Office 365

PowerShell

Job description

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code #:
JC-533500

Position #(s):
673-860-1401-965

Working Title:
Tech Support Technician

Classification:
INFORMATION TECHNOLOGY ASSOCIATE

• $4,935.00 - $6,614.00 A
• $5,424.00 - $7,270.00 B
• $5,930.00 - $7,947.00 C
• $6,521.00 - $8,740.00 D

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:
Multiple

Work Location:
Riverside County

Telework:
Hybrid

Job Type:
Permanent Intermittent - 1500 Hours

Department Information

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.; for more information about E-Verify, please go to www.dhs.gov/e-verify

CARB values diversity at all levels of the organization and is committed to fostering an environment where employees from various backgrounds, cultures, and personal experiences are welcomed and can thrive. CARB believes the diversity of our employees collectively makes up one of the world’s most respected environmental organizations. CARB offers various modern interview options, including remote phone and video interviews. Join CARB and help us improve the lives of all Californians.

Department Website: http://www.arb.ca.gov

Job Description And Duties

The California Air Resources Board (CARB), referred to as "The Board", is a dynamic and innovative leader in setting and implementing controls to protect and improve air quality for the citizens of California. The Board's scientific and technical programs rely extensively on web-based information systems. The mission of the Office of Information Services (OIS) is to leverage the most effective information technologies available to achieve CARB's program goals.

The IT Operations and Support Branch (ITOSB) is responsible for the implementation, enhancement, and maintenance of the CARB's office automation computer systems and supporting infrastructure. CARB's network, desktop, telecom and enterprise systems support more than 2000 end users in Sacramento, Riverside and other remote sites. ITOSB provides Technical Support services of IT assets; IT communications (service desk, email support, telecom); IT Administration (IT acquisitions, IT training, IT asset management) to all CARB staff. In addition to these roles, ITOSB works closely with the Systems Development and Support Branch (SDSB) and the Security Operations Center (SOC) to successfully and securely deliver mission-critical business applications and support services to CARB programs and external stakeholders.

The primary duties and responsibilities of the position include: support for Riverside staff in their daily tasks, this includes, but is not limited to, responding to Service Desk tickets, analyzing, troubleshooting, documenting solutions, learning with other co-workers, and acting as a liaison between Riverside end users and OIS technical staff. Assists and analyzes hardware/software problems, upgrade and maintain standard CARB hardware/software, image more complex workstation desktops, maintain more complex hardware/software inventory, perform printer maintenance, pickup/deliver hardware, software, and toner; assist with surveying out old equipment.

You will find additional information about the job in the Duty Statement.

Special Requirements

• Require Name on SQ
• Require Job Control Number on SQ
• Maximum number of pages: 2 (Arial font, 12 point, single spaced, 1-inch margins)
• For the following technologies, please describe your experience with each. Please include details such as: years of experience using the technology and the size and complexity of environments that you have supported using the technology.
• ServiceNow ticketing systems
• Workstation deployment and installation
• Software installation and license Management
• Image deployment\patch management
• Please briefly describe something you've worked on that you're especially proud of and how long did it take to complete?
• Describe your experience with Microsoft Office 365. Please include details such as your role and specific apps and services you worked on and your experience with PowerShell.