TSMS Student Employee

Joliet Junior College; Joliet (IL); On-site; USD 17,000 - 24,000; Part time

Job summary

Joliet Junior College is seeking a part-time TSMS Student Employee to provide technical assistance in the Information Technology division. You will support hardware and software, manage equipment, and assist with events and reservations on campus.

The role requires enrollment in 6+ credit hours, a minimum 2.0 GPA, and strong customer service and communication skills. Scheduling aligns with class commitments and may include up to 20 hours weekly.

Qualifications

• High School diploma or equivalent.
• Must be enrolled at JJC in at least 6 credit hours in fall/spring.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• Attentiveness to detail, strong organizational skills, initiative, and multitasking.
• Ability to establish cooperative relationships with college/community members, displaying cultural competence.

Responsibilities

• Answer phones and enter issues into IT ticket system.
• Assist users with software and hardware problems.
• Assist with installation, maintenance, and replacement of computer equipment and multimedia systems.
• Perform general housekeeping tasks on college owned equipment to ensure clean and sanitized technology equipment.
• Assist with live events, webinars, and video conferencing.
• Assist with daily reservation, distribution, and setup of college owned equipment.
• Perform general office responsibilities, including data entry and inventory work.
• Perform related other duties as assigned

Skills

Customer Service

Verbal & Written Communication

Attention to Detail

Organizational Skills

Multitasking

Team Collaboration

Cultural Competence

Emotional Intelligence

Education

High School diploma or equivalent

Enrollment in 6+ credit hours at JJC

Tools

IT ticket system

Job description

Position Title: TSMS Student Employee

Job Description: Provide quality technical assistance as a student employee in the division of Information Technology.

Position Title: Student Employee, Technology Support/Media Services

POSITION TITLE: Student Employee

STATUS: Part time

DEPARTMENT: Technology Support/Media Services

DIVISION: Information Technology

REPORTS TO: Jake Taheny, Assistant Director of TSMS

CLASSIFICATION: Non-exempt

Hiring range: $15.00 per hour

(Position is FWS Eligible)

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES

• 1. Answer phones and enter issues into IT ticket system.


• 2. Assist users with software and hardware problems.


• 3. Assist with the installation, maintenance, and replacement of computer equipment and multimedia systems.


• 4. Perform general housekeeping tasks on college owned equipment to ensure clean and sanitized technology equipment.


• 5. Assist with live events, webinars, and video conferencing.


• 6. Assist with the daily reservation, distribution, and setup of college owned equipment.


• 7. Perform general office responsibilities, including data entry and working with inventory.


• 8. Perform related other duties as assigned

MINIMUM QUALIFICATIONS

• 1. GPA of 2.0 or above.


• 2. Must be enrolled at JJC in at least 6 credit hours in the fall/spring semester.


• 3. High School diploma or equivalent.


• 4. Excellent Customer Service skills.


• 5. Strong verbal and written communication skills.


• 6. Attentiveness to detail, excellent organizational skills, initiative, and multitasking.


• 7. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.

PREFERRED QUALIFICATIONS

• 1. Willingness to work a flexible schedule.


• 2. English and Spanish verbal and written communication proficiency.


• 3. Demonstrated multicultural competence.


• 4. Knowledge of AV and Service Desk best practices and some recent work experience.

PHYSICAL DEMANDS

• 1. Ability to kneel, bend, and lift is preferred but not mandatory. Accommodations and flexible task assignments are available as needed


• 2. Power tools might be used.

WORKING CONDITIONS

Most duties performed indoors; some exterior may be required.

Scheduled Weekly Hours: This is a student employee position that works around your class schedule. May work up to 20 hours per week during the fall and spring semesters. During summer and holiday breaks (Winter/Spring), may work up to 28 hours per week with supervisor approval.

Full Time/Part Time: Part time

Scheduled Hours: 20