TSMS Student Employee

Joliet Junior College; United States; On-site; USD 17,000 - 24,000; Part time

Job summary

Joliet Junior College seeks a Student Employee in Technology Support/Media Services to provide quality technical assistance while balancing class schedules. The role is part-time and student-focused, reporting to the TSMS Assistant Director, with responsibilities across hardware, software, and multimedia systems.

The position offers flexible hours, opportunities to support live events and classrooms, and requires enrollment in at least 6 credit hours, plus strong communication and customer

Qualifications

• GPA of 2.0 or above.
• Enrolled at JJC in at least 6 credit hours in fall/spring.
• High School diploma or equivalent.
• Excellent Customer Service skills.
• Strong verbal and written communication skills.
• Attention to detail, organization, initiative and multitasking.
• Ability to work with diverse people and communities with emotional intelligence.

Responsibilities

• Answer phones and log issues in the IT ticket system.
• Assist users with software and hardware problems.
• Assist with installation, maintenance and replacement of computer equipment and multimedia systems.
• Perform housekeeping on college-owned equipment to keep devices clean and sanitized.
• Assist with live events, webinars, and video conferencing.
• Assist with daily reservation, distribution, and setup of equipment.
• Perform general office duties including data entry and inventory.
• Perform related duties as assigned.

Skills

Customer Service

Verbal communication

Written communication

Attention to detail

Multitasking

Cultural competence

Emotional intelligence

Education

High school diploma

Enrolled at JJC in 6+ credit hours

Job description

Position Title: TSMS Student Employee Job Description: Provide quality technical assistance as a student employee in the division of Information Technology. Position Title: Student Employee, Technology Support/Media Services Job Description: Provide quality technical assistance as a student employee in the division of Information Technology. POSITION TITLE: Student Employee STATUS: Part time DEPARTMENT: Technology Support/Media Services DIVISION: Information Technology REPORTS TO: Jake Taheny, Assistant Director of TSMS CLASSIFICATION: Non-exempt Hiring range: $15.00 per hour (Position is FWS Eligible)

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES

• 1. Answer phones and enter issues into IT ticket system.
• 2. Assist users with software and hardware problems.
• 3. Assist with the installation, maintenance, and replacement of computer equipment and multimedia systems.
• 4. Perform general housekeeping tasks on college owned equipment to ensure clean and sanitized technology equipment.
• 5. Assist with live events, webinars, and video conferencing.
• 6. Assist with the daily reservation, distribution, and setup of college owned equipment.
• 7. Perform general office responsibilities, including data entry and working with inventory.
• 8. Perform related other duties as assigned

MINIMUM QUALIFICATIONS

• 1. GPA of 2.0 or above.
• 2. Must be enrolled at JJC in at least 6 credit hours in the fall/spring semester.
• 3. High School diploma or equivalent.
• 4. Excellent Customer Service skills.
• 5. Strong verbal and written communication skills.
• 6. Attentiveness to detail, excellent organizational skills, initiative, and multitasking.
• 7. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.

PREFERRED QUALIFICATIONS

• 1. Willingness to work a flexible schedule.
• 2. English and Spanish verbal and written communication proficiency.
• 3. Demonstrated multicultural competence.
• 4. Knowledge of AV and Service Desk best practices and some recent work experience.

PHYSICAL DEMANDS

• 1. Ability to kneel, bend, and lift is preferred but not mandatory. Accommodations and flexible task assignments are available as needed
• 2. Power tools might be used.

WORKING CONDITIONS

Most duties performed indoors; some exterior may be required.

Scheduled Weekly Hours

This is a student employee position that works around your class schedule. May work up to 20 hours per week during the fall and spring semesters. During summer and holiday breaks (Winter/Spring), may work up to 28 hours per week with supervisor approval.

Full Time/Part Time

Part time Union (If Applicable): Scheduled Hours: 20 Founded in 1901 as the nation’s first public community college, JJC’s dedication to student learning, community prosperity, and personal growth has influenced generations of students and community partners. Our five campuses and extension centers ensure accessibility and empower 30,000 students annually to improve their lives through the power of education. Our commitment to our mission drives the change and innovation necessary to meet the evolving needs of our students, employees, and community. Our continued success is drawn from talented, diverse, and committed employees whose knowledge and passion for education create a thriving culture both in and out of the classroom. JJC supports an inclusive and collaborative environment where everyone can learn, grow, and perform at their best.

ANNUAL CLERY SAFETY REPORT (ASR) NOTICE

Joliet Junior College is committed to assisting members of the JJC community in providing for their own safety and security. The annual CLERY security report is available at the JJC Police Department website: along with other safety information. If you would like to receive the ASR in booklet form, you may stop by the Campus Police Department located on Main Campus in G-1024 or call Campus Police at 815-280-2234. The website and booklet contain information regarding campus security and personal safety such as crime prevention and reporting, police law enforcement authority, disciplinary procedures and other related security policies. They also contain information about crime statistics for the three previous years for all JJC campuses, property owned and controlled by JJC District 525 and on public property immediately adjacent to JJC campuses. This information is required by law and is made available by the Joliet Junior College Police Department.