Student IT Support Desk Technician

uva; Charlottesville (VA); On-site; USD 21,000 - 30,000; Part time

Job summary

The University of Virginia is seeking an Undergrad Student Wage position for the Help Desk Assistant, providing front-line technical support to Housing & Residence Life staff and students to ensure reliable access to technology and IT resources.

Responsibilities include responding to help desk requests, diagnosing hardware/software/network issues, assisting with computer setup, documenting activities, and escalating complex issues to IT personnel.

Qualifications

• Must be a current UVA undergraduate or graduate student in good standing.
• Interest in computers and technical troubleshooting.
• Strong interpersonal and communication skills with customer service focus.
• Ability to troubleshoot, use sound judgment, and work independently.
• Detail-oriented with good organizational skills and ability to follow instructions.
• Willingness to learn new technologies and procedures.
• May be required to lift up to 25 pounds.

Responsibilities

• Provide first-level technical assistance to HRL staff and students.
• Respond to, troubleshoot, and resolve hardware, software, and connectivity issues.
• Assist users with basic computer operations, software, and peripheral devices.
• Identify and escalate complex technical issues to appropriate IT staff.
• Notify supervisor when equipment needs extra technical assistance or repair.

Skills

Strong problem solving

Effective communication

Attention to detail

Customer service

Ability to troubleshoot

Independent work

Collaborative

Willingness to learn

Physical lifting up to 25 lbs

Education

Current UVA undergraduate or graduate student

Job description

The University of Virginia is seeking an Undergrad Student Wage position for the Help Desk Assistant, providing front-line technical support to Housing & Residence Life staff and students to ensure reliable access to technology and IT resources.

Responsibilities include responding to help desk requests, diagnosing hardware/software/network issues, assisting with computer setup, documenting activities, and escalating complex issues to IT personnel.