Tech Support Specialist: Training, Growth & Discounts

Micro Center; Hilliard (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Employee Discount

Tuition Reimbursement

Paid Time Off

Career Advancement Opportunities

Job summary

A leading electronics retailer in Hilliard, Ohio, is seeking a Technical Support Representative to provide exceptional customer service and technical assistance. This role includes handling inbound inquiries via various channels and troubleshooting issues to enhance the customer experience. A High School diploma is preferred, and bilingual Spanish speakers are encouraged to apply. Enjoy benefits like employee discounts, career advancement opportunities, and a fun work environment with the latest technology.

Qualifications

• Passion for technology including computers & electronics.
• Proficient typing skills.
• Able to multitask while setting priorities.

Responsibilities

• Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email.
• Identify customers’ needs, clarify information, qualify issues, and offer solutions.
• Accurately document all customer contacts and enter them into the appropriate database.

Skills

Customer service

Problem-solving

Verbal communication

Written communication

Bilingual Spanish

Education

High School diploma

Job description

A leading electronics retailer in Hilliard, Ohio, is seeking a Technical Support Representative to provide exceptional customer service and technical assistance. This role includes handling inbound inquiries via various channels and troubleshooting issues to enhance the customer experience. A High School diploma is preferred, and bilingual Spanish speakers are encouraged to apply. Enjoy benefits like employee discounts, career advancement opportunities, and a fun work environment with the latest technology.