Part-Time Tech-Savvy Customer Service Rep

Corporate Logo; Hilliard (OH); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Competitive Employee Discount

Tuition Reimbursement

Paid Time Off

401(k) Retirement Plan with Company Match

Industry-Leading Vendor and Company Training

Clear Career Growth Opportunities

Job summary

Micro Center in Hilliard, OH is seeking part-time Customer Service Contact Center Representatives to provide excellent service and assist customers. You will handle incoming customer interactions through various channels, maintain knowledge of technology products, and deliver support to enhance the customer experience. Candidates should have a high school diploma and strong communication skills. Benefits include employee discounts, tuition reimbursement, and a 401(k) retirement plan with company match.

Qualifications

• High school diploma required; one year of experience in customer service or a related field preferred.
• Strong listening, critical thinking, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Accurate and efficient typing proficiency.
• Ability to multitask effectively while managing priorities.
• Flexible and adaptable when working with diverse customer needs.

Responsibilities

• Handle high volumes of inbound customer interactions through phone, chat, text, and email.
• Maintain a strong working knowledge of consumer electronics and technology.
• Assess customer needs and troubleshoot concerns.
• Deliver personalized support to enhance customer experience.
• Document customer interactions and update records.
• Build and maintain positive working relationships.
• Achieve individual and team performance goals.

Skills

Strong listening

Critical thinking

Problem-solving

Excellent verbal communication

Excellent written communication

Typing proficiency

Multitasking

Education

High school diploma

Tools

Consumer electronics knowledge

Job description

Micro Center in Hilliard, OH is seeking part-time Customer Service Contact Center Representatives to provide excellent service and assist customers. You will handle incoming customer interactions through various channels, maintain knowledge of technology products, and deliver support to enhance the customer experience. Candidates should have a high school diploma and strong communication skills. Benefits include employee discounts, tuition reimbursement, and a 401(k) retirement plan with company match.