Tech Support & Device Setup Agent - Seasonal Part-Time

Best Buy; Winston-Salem (NC); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Benefits for well-being

Job summary

Best Buy's Geek Squad Agent position in Winston-Salem is a part-time seasonal role where you serve as the first point of contact for customers seeking technology support and guidance on whether to repair or replace devices.

You will assist with basic services, set up new devices, and work with fellow agents on more complex repairs, while staying current through training and delivering friendly, timely service in a fast-paced environment.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Retail experience

Flexible schedule

Job description

Best Buy's Geek Squad Agent position in Winston-Salem is a part-time seasonal role where you serve as the first point of contact for customers seeking technology support and guidance on whether to repair or replace devices.

You will assist with basic services, set up new devices, and work with fellow agents on more complex repairs, while staying current through training and delivering friendly, timely service in a fast-paced environment.