IT Support Specialist: End-User Tech & Azure/AD

All Lines Technology Inc; Pennsylvania; On-site; USD 52,000 - 74,000; Full time

Job summary

All Lines Technology Inc. is seeking an IT Support Technician to ensure end-user technology resources are available and operating. You will handle help requests, set up workstations, manage accounts, and troubleshoot email/mobile issues.

You’ll document problems in our ticketing system, prioritize tasks, and escalate complex issues. Strong problem-solving and customer-service orientation are essential, with on-call readiness and PA-based operations.

Qualifications

• College diploma or 2 years of equivalent IT support experience.
• Certifications in Microsoft OS and Office 365 are a plus.
• Strong problem-solving and interpersonal skills.

Responsibilities

• Field incoming end-user requests via phone, Teams, and email in a courteous, timely manner.
• Document end-user information and issues in the ticketing system; prioritize and escalate as needed.
• Set up, configure, and maintain workstations and related hardware/software.
• Assist in user account setups/modifications and email/mobile device troubleshooting.
• Perform preventative maintenance, update drivers, and manage software updates.

Skills

End user support

Technical troubleshooting

Customer service orientation

Prioritization & time management

Education

College diploma in computer science

2 years of equivalent IT support experience

Tools

Office 365

Azure

Active Directory

Ticketing software

Job description

All Lines Technology Inc. is seeking an IT Support Technician to ensure end-user technology resources are available and operating. You will handle help requests, set up workstations, manage accounts, and troubleshoot email/mobile issues.

You’ll document problems in our ticketing system, prioritize tasks, and escalate complex issues. Strong problem-solving and customer-service orientation are essential, with on-call readiness and PA-based operations.