End User Support Technician — Client IT Helpdesk Pro

5 Factor Technology; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

5 Factor Technology is hiring an End User Support Technician to serve as the frontline IT resource for our clients. You will resolve a range of issues across Windows, Microsoft 365, endpoints, and networking, delivering reliable, professional support to keep daily operations productive.

Ideal candidates have 1–2 years in IT support, experience with Autotask or similar ticketing, and comfort assisting in MSP environments.

Qualifications

• 1–2 years of IT support experience in a business environment or MSP.
• Solid troubleshooting across Windows OS, Microsoft 365, endpoints, and basic networking.
• Experience with ticketing systems (Autotask preferred) and RMM tools (Kaseya, etc.).
• Ability to manage multiple tickets and communicate clearly with users.

Responsibilities

• Deliver reliable, high-quality IT support to clients’ daily operations.
• Troubleshoot desktops, laptops, printers, Microsoft 365, networking, and apps across client environments.
• Respond to requests via phone, email, and ticketing system; document resolutions and configs.
• Collaborate with internal teams and escalate complex issues while owning outcomes.
• Meet SLA targets and participate in onboarding/offboarding; travel to Houston-area client sites.

Skills

IT Support 1-2y

Troubleshooting

Windows OS

Microsoft 365

Networking basics

Communication

Multitasking

Driver's license

Tools

Autotask

Kaseya

ConnectWise

Job description

5 Factor Technology is hiring an End User Support Technician to serve as the frontline IT resource for our clients. You will resolve a range of issues across Windows, Microsoft 365, endpoints, and networking, delivering reliable, professional support to keep daily operations productive.

Ideal candidates have 1–2 years in IT support, experience with Autotask or similar ticketing, and comfort assisting in MSP environments.