Tech Support Specialist - Onsite & Remote Help
01 Philadelphia College of Osteopathic Medicine
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
Philadelphia College of Osteopathic Medicine (PCOM) seeks a Technical Support Specialist to maintain PCOM hardware, software, and network access for students and staff. The role includes on-site and remote support, training, and creating procedural materials.
Responsibilities span troubleshooting, installations, audits, and report generation, with a focus on delivering quality end-user support across campus locations.
Qualifications
- Three years of technical support experience in a multi-location environment.
- Strong consultation and customer service orientation.
- Proven ability to manage multiple projects and priorities.
Responsibilities
- Provide technical assistance and troubleshooting for PCOM hardware and software to students and staff via phone, videoconference, or in person.
- Perform installations and maintenance of desktops, laptops, printers, and networked applications.
- Audit hardware/software operability and work with vendors/receivers to resolve issues.
- Train end users and contribute to policies, procedures, and disaster recovery materials.
- Prepare reports and distributions for stakeholders.
Skills
Education
Tools
Job description
Philadelphia College of Osteopathic Medicine (PCOM) seeks a Technical Support Specialist to maintain PCOM hardware, software, and network access for students and staff. The role includes on-site and remote support, training, and creating procedural materials.
Responsibilities span troubleshooting, installations, audits, and report generation, with a focus on delivering quality end-user support across campus locations.
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