Tech Support Specialist: NYC Labs & Mobile Systems

Ampcus, Inc; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology consulting firm based in New York is seeking a Technical Support Generalist to provide technical assistance for staff and programs. Responsibilities include maintaining computer labs, supporting mobile devices, and assisting with data management in Salesforce. Ideal candidates possess strong customer service skills, technical proficiency, and a background in help desk support. The role requires travel throughout New York City, making it crucial to have good problem-solving abilities and professional demeanor.

Qualifications

• Experience as a help desk technician or equivalent.
• Familiarity with Windows, MacOS, iOS, and Android operating systems.
• Proficient in installing, configuring, and troubleshooting computers and mobile devices.

Responsibilities

• Maintain and support the network of computer labs throughout NYC.
• Support mobile devices and desktop PCs.
• Assist with data exports and data entry in Salesforce.

Skills

Excellent customer service

Problem solving

Critical-thinking

Technical proficiency

Tools

Salesforce

Mobile Iron

Job description

A technology consulting firm based in New York is seeking a Technical Support Generalist to provide technical assistance for staff and programs. Responsibilities include maintaining computer labs, supporting mobile devices, and assisting with data management in Salesforce. Ideal candidates possess strong customer service skills, technical proficiency, and a background in help desk support. The role requires travel throughout New York City, making it crucial to have good problem-solving abilities and professional demeanor.