Field Technical Support Specialist

Cessna Aircraft Company; Town of Florida (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading global vehicle manufacturer is looking for a Technical Service Expert in New York. The role involves providing professional technical support via phone and email, addressing customer product issues, and conducting training seminars for dealers and employees. A Bachelor’s degree and at least 3 years of relevant experience are required, along with knowledge of Microsoft Office, SAP, and vehicle diagnostic software. This position involves approximately 70% travel to customer locations.

Qualifications

• Bachelor’s degree required.
• 3 or more years of experience in technical service or support.
• Knowledge of Microsoft Office, SAP, Salesforce, and vehicle diagnostic software.

Responsibilities

• Provide professional phone and email technical support to TSV customers.
• Answer elevated calls from dealers/customers regarding technical issues.
• Address customer product issues and facilitate action plans.

Skills

Technical support

Troubleshooting

Customer service

Mechanical aptitude

Electrical aptitude

Communication

Education

Bachelor’s degree

Tools

Microsoft Office

SAP

Salesforce

Vehicle diagnostic software

Job description

A leading global vehicle manufacturer is looking for a Technical Service Expert in New York. The role involves providing professional technical support via phone and email, addressing customer product issues, and conducting training seminars for dealers and employees. A Bachelor’s degree and at least 3 years of relevant experience are required, along with knowledge of Microsoft Office, SAP, and vehicle diagnostic software. This position involves approximately 70% travel to customer locations.