Technical Support Specialist

4DS Corp; Hicksville (NY); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

CPT, OPT, H1B Sponsorship

Job summary

4DS Corp in Hicksville, NY, is seeking a Technical Support Specialist to install and configure systems and resolve technical issues. The ideal candidate has a bachelor's degree in computer science or related field and 1-3 years of relevant experience.

This Full-Time position offers opportunities for CPT, OPT, and H1B sponsorship for international applicants. Join a dynamic team that values customer service and technical expertise.

Qualifications

• Bachelor's degree in computer science or a related technology field is preferred.
• 1-3 years of experience in a customer-focused position with technical knowledge.
• Extensive experience with Windows and Mac OS operating systems.

Responsibilities

• Install and configure computer systems and applications.
• Respond to customer inquiries and assist in troubleshooting.
• Maintain and monitor all aspects of computer networks.

Skills

Time-management skills

Technical knowledge of IT products

Customer service skills

Interpersonal skills

Education

Bachelor's degree in computer science or related field

Tools

Freshdesk

Remote access desktop programs

Job description

Founded in 2015, 4DS Corp. is a NY based multi-asset logistics,e-commerce and business solutions organization with a large variety of products and brands under its portfolio. We are a global importer, distributor and retailer, consisting a collection of multiple sub-companies involved in a variety of brands and industries, which span across food services, office supplies, electronics, solutions, payments and more.

Job Description

Responsibilities for Technical Support Specialist

• Install and configure computer systems and applications within the company
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Actively update, maintain and monitor all aspects of computer networks
• Resolve technical issues related to network interruptions
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
• Maintain a working log detailed all required system updates, as well as the date of completion
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Assist management in creating training materials pertaining to computer troubleshooting and usage

Qualifications

Qualifications for Technical Support Specialist

• A bachelor's degree in computer science or related technology field is preferred
• Industry-specific certification in relevant computer languages or software may be required
• 1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Comfortable working in and assisting others through company help desk software, such as Freshdesk in addition to other remote access desktop programs
• Accept constructive criticism and customer feedback regarding their experience with software or IT services
• Extensive experience working with different operating systems including Windows and Mac OS
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Ability to prioritize and manage several milestones and projects efficiently

Additional Information

Job Type: Full-Time

We offer CPT, OPT, H1B Sponsorship for International Applicants (US Only)

All your information will be kept confidential according to EEO guidelines.