Technical Support Generalist

Ampcus, Inc; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology consulting firm based in New York is seeking a Technical Support Generalist to provide technical assistance for staff and programs. Responsibilities include maintaining computer labs, supporting mobile devices, and assisting with data management in Salesforce. Ideal candidates possess strong customer service skills, technical proficiency, and a background in help desk support. The role requires travel throughout New York City, making it crucial to have good problem-solving abilities and professional demeanor.

Qualifications

• Experience as a help desk technician or equivalent.
• Familiarity with Windows, MacOS, iOS, and Android operating systems.
• Proficient in installing, configuring, and troubleshooting computers and mobile devices.

Responsibilities

• Maintain and support the network of computer labs throughout NYC.
• Support mobile devices and desktop PCs.
• Assist with data exports and data entry in Salesforce.

Skills

Excellent customer service

Problem solving

Critical-thinking

Technical proficiency

Tools

Salesforce

Mobile Iron

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Technical Support Generalist Location: New York, NY

Job Summary

The Technical Support (Generalist) is responsible for providing technical support and setup for OATS staff, programs, and a network of training centers throughout New York City.

Job Description

• Maintain and support network of computer labs throughout NYC. This includes visiting partner locations to install new equipment (computer labs of 15 units or less), perform upgrades, and check for unreported issues. Travel throughout all five NYC boroughs required.
• Support mobile devices such as iPads and Chromebooks in addition to desktop PCs.
• Support conferencing and A/V systems at OATS offices.
• Assist with pulling data exports and data entry from/to systems including Salesforce CRM and Smartsheet.
• Track assets and work orders in Salesforce.
• Assist with general staff tech inquiries as-needed. This includes providing remote support for staff located in other cities.

Required Qualifications

• This position requires excellent customer service, professionalism, problem solving ability, and critical-thinking skills in a fast-paced work environment.
• A professional demeanor and a high level of patience are two essential qualifications.
• Previous experience as a help desk technician or equivalent.
• Familiarity with Windows, MacOS, iOS and Android operating systems.
• Technical proficiency installing, configuring and troubleshooting Computers, mobile devices, and software applications.
• Ability to independently research and resolve technical issues.

Preferred Qualifications

• Prior experience with Salesforce.
• Experience with Mobile Iron or other MDM software.
• Experience with computer lab installs.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.