Tech Support Specialist - IT Help Desk & Networking

Community Financial System, Inc.; City of Elmira (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Community Financial System, Inc. (CFSI) is seeking a Technology Support Specialist to serve as the first line of contact for employees and customers, handling password resets, application issues, and hardware connectivity troubleshooting across multiple systems.

You will deliver high-quality help desk support, assist with PC/Network and printer issues, document requests in the ticketing system, and collaborate with IT teams to resolve LAN/WAN problems while ensuring compliance with applicable

Qualifications

• Associates degree in MIS or a related field with computer coursework or equivalent.
• Strong customer service and communication skills.
• Team-oriented with ability to multi-task in a fast-paced environment.
• Working knowledge of hardware and software to solve technical problems.
• Ability to work independently and manage tasks with minimal supervision.
• Must have a valid driver's license.

Responsibilities

• Respond to customer requests via electronic and phone, including password resets and software/hardware troubleshooting.
• Provide high level customer service and maintain professional relationships.
• Provide PC/Network and printer support to internal employees.
• Support remote, phone, and in-person assistance for Community Bank Systems, Inc.
• Document requests and resolutions in the Help Desk system.
• Collaborate with System Admin, Telecom, and Network Security to resolve LAN/WAN issues.
• Support software systems such as Microsoft Office, Teams, Jack Henry, and Adobe.
• Assist with hardware and software installations and upgrades.
• Close user requests in a timely manner and escalate when needed.
• Adhere to laws, internal policies, and training requirements.

Skills

Customer service

Teamwork

Multi-tasking

Hardware & software knowledge

Independent work

Driver's license

Education

Associates Degree in MIS or business field with computer courses

Tools

Windows OS

Microsoft Office

Jack Henry

Adobe

Microsoft Teams

Job description

Community Financial System, Inc. (CFSI) is seeking a Technology Support Specialist to serve as the first line of contact for employees and customers, handling password resets, application issues, and hardware connectivity troubleshooting across multiple systems.

You will deliver high-quality help desk support, assist with PC/Network and printer issues, document requests in the ticketing system, and collaborate with IT teams to resolve LAN/WAN problems while ensuring compliance with applicable