Desktop Support Specialist: Desk-side & Remote

Arete Technologies, Inc.; Des Moines (IA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT consulting firm in Des Moines is looking for an experienced desktop support professional. You will be responsible for troubleshooting and resolving desktop issues, mentoring less experienced staff, and providing excellent customer service. This role requires over 4 years of relevant experience and a preferred educational background in IT. Candidates must demonstrate strong problem-solving skills and maintain a positive outlook in a fast-paced environment.

Qualifications

• Over 4 years of relevant experience in desktop support.
• Ability to handle difficult situations with clients.
• Experience in setting up and installing PCs.

Responsibilities

• Solve issues desk side and through remote desktop.
• Work trouble tickets from the system.
• Answer how-to questions related to applications and connectivity.

Skills

Troubleshooting experience

Client interaction

Mentoring skills

Excellent customer service

PC setup and installation

Education

2-year degree or equivalent technical study

Job description

A leading IT consulting firm in Des Moines is looking for an experienced desktop support professional. You will be responsible for troubleshooting and resolving desktop issues, mentoring less experienced staff, and providing excellent customer service. This role requires over 4 years of relevant experience and a preferred educational background in IT. Candidates must demonstrate strong problem-solving skills and maintain a positive outlook in a fast-paced environment.