Tech Support Specialist — In-Store, Part-Time

Best Buy; North Haven (CT); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement resou

Support for physical and mental well‑b

Job summary

The Geek Squad Agent role at Best Buy North Haven, CT offers a hands-on entry into technology support and customer service. You’ll be the first point of contact for customers seeking tech solutions, assess needs, perform basic services and collaborate with other agents on complex repairs.

You’ll receive training, enjoy employee benefits, and have opportunities to grow in a fast-paced retail environment while helping customers decide between repair or replacement of devices.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Flexible schedule

Job description

The Geek Squad Agent role at Best Buy North Haven, CT offers a hands-on entry into technology support and customer service. You’ll be the first point of contact for customers seeking tech solutions, assess needs, perform basic services and collaborate with other agents on complex repairs.

You’ll receive training, enjoy employee benefits, and have opportunities to grow in a fast-paced retail environment while helping customers decide between repair or replacement of devices.