Retail Tech Support Specialist

Best Buy; West Hartford (CT); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Job summary

Best Buy in West Hartford, CT is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions. You’ll assess needs, perform basic services, and partner with other agents on complex repairs.

Responsibilities include providing friendly service during check-in/out, diagnosing issues, guiding device setup, and updating customers on progress while staying current with training.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions, listening, and providing time estimates.
• Help customers set up new devices and advise on repair vs replacement.
• Monitor service queues and provide accurate status updates.
• Maintain knowledge through certified training courses and collaborate with fellow agents.

Skills

Retail experience

Customer service

Flexible schedule

Job description

Best Buy in West Hartford, CT is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions. You’ll assess needs, perform basic services, and partner with other agents on complex repairs.

Responsibilities include providing friendly service during check-in/out, diagnosing issues, guiding device setup, and updating customers on progress while staying current with training.