Tech Support Specialist I — Help Desk & Device Setup

Y 12 Credit Union; Knoxville (TN); On-site; USD 42,000 - 52,000; Full time

Job summary

Y 12 Credit Union is seeking an IT Support Specialist I to be one of the first people employees turn to for technology support. You will troubleshoot issues, set up equipment, provide guidance, and help keep the technology our teams rely on working smoothly.

This role offers hands-on IT experience, exposure to Microsoft Windows and 365, and opportunities to support deployments and everyday devices across the office.

Qualifications

• 1–3 years of technical support or help desk experience.
• Working knowledge of Microsoft Windows and Microsoft 365.
• Able to troubleshoot computers, mobile devices, printers, and related tech.

Responsibilities

• Help employees troubleshoot hardware, software, connectivity, and everyday technology issues.
• Set up and support computers, laptops, mobile devices, printers, software, and other technology.
• Manage help desk requests from initial troubleshooting through resolution or escalation.
• Keep employees informed and make technical information easier to understand.
• Maintain accurate support documentation and help identify recurring issues.
• Support technology deployments, updates, equipment replacements, and other IT initiatives.

Skills

Windows

Microsoft 365

Computers

Mobile devices

Printers

Job description

Y 12 Credit Union is seeking an IT Support Specialist I to be one of the first people employees turn to for technology support. You will troubleshoot issues, set up equipment, provide guidance, and help keep the technology our teams rely on working smoothly.

This role offers hands-on IT experience, exposure to Microsoft Windows and 365, and opportunities to support deployments and everyday devices across the office.