Tech Troubleshooter I: Keep Teams Connected & Informed

Y-12 Credit Union; Knoxville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Y-12 Credit Union is seeking an IT Support Specialist I to assist staff with technology issues, set up devices, and guide users through problems to keep systems running smoothly.

You will handle help desk requests from initial contact through resolution, document solutions, and participate in deployments and IT projects. The role values curiosity, patience, and ownership of issues to restore productivity quickly.

Qualifications

• 1-3 years of technical support or help desk experience.
• Working knowledge of Microsoft Windows and Microsoft 365.
• Comfort with computers, mobile devices, printers, and everyday workplace tech.

Responsibilities

• Troubleshoot hardware, software, connectivity, and tech issues for staff.
• Set up and support computers, laptops, mobile devices, printers, and software.
• Manage help desk requests from initial troubleshooting through resolution or escalation.
• Keep employees informed by translating technical info into plain language.
• Maintain accurate support documentation and identify recurring issues.
• Support technology deployments, updates, equipment replacements, and IT initiatives.

Skills

Technical support

Help desk

Windows OS

Microsoft 365

Hardware basics

Documentation

Job description

Y-12 Credit Union is seeking an IT Support Specialist I to assist staff with technology issues, set up devices, and guide users through problems to keep systems running smoothly.

You will handle help desk requests from initial contact through resolution, document solutions, and participate in deployments and IT projects. The role values curiosity, patience, and ownership of issues to restore productivity quickly.