Tech Support Specialist: Helpdesk & System Troubleshooter (LA)

PrimeForge Manufacturing

California

On-site

USD 12,000 - 15,000

Full time

14 days+

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Job summary

PrimeForge Manufacturing in Los Angeles is seeking a Computer Support Specialist to provide technical assistance and support to clients and colleagues. You will troubleshoot hardware and software issues, install and configure software or hardware, and monitor system performance to ensure smooth operation.

The role requires strong problem-solving and communication skills, with the ability to work both independently and in a team.

Qualifications

Proven work experience as a Computer Support Specialist or similar role.
Strong knowledge of computer systems, including hardware, software, networks, and peripherals.
Excellent problem-solving skills with the ability to think critically under pressure.
Strong communication skills both verbally and written.
Ability to work independently as well as part of a team.
Attention to detail and ability to prioritize tasks effectively.

Responsibilities

Provide technical support to clients and colleagues through various channels such as phone, email, or in-person.
Troubleshoot hardware and software issues on computer systems.
Install and configure new software or hardware as needed.
Monitor system performance and make necessary adjustments to ensure smooth operation.
Perform regular maintenance on computer equipment.
Train users on how to use new software or hardware.
Document all support activities for future reference.