Tech Support Specialist – Help Desk (Flexible Hours)

Christian Career; United States; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Life insurance

Paid time off

Job summary

Oklahoma Baptist University is seeking a Tech Support Specialist to assist students and employees with technology questions and issues. The role covers in-person and remote support, guiding users through configuration and troubleshooting, and resolving problems efficiently.

Ideal candidates excel in problem-solving, communication, and customer service, with experience in HelpDesk environments. The position emphasizes confidentiality, teamwork, and continuous improvement of IT processes.

Qualifications

• Excellent problem-solving and analytical skills.
• Attention to detail and ability to multi-task.
• Good understanding of computer systems, mobile devices, and other tech products.
• Desire to learn new systems.
• Ability to diagnose and resolve basic technical issues.
• Ability to accurately and consistently execute documented procedures and policies.
• Proficiency in English.
• Well organized.
• Excellent verbal and written communication skills.
• Ability to work in a team or independently and with minimal supervision.

Responsibilities

• Serve as the first point of contact for clients seeking technical assistance over the phone, in person, through support tickets, or email.
• Listen attentively to customers’ questions and concerns and offer optimal solutions.
• Provide quick and effective assistance with information technology systems.
• Guide customers in person and remotely through systems configuration, troubleshooting, and maintenance.
• Document events and problems along with their resolution in ticketing system.
• Follow-up and update client on ticket status.
• Escalate unresolved issues to the next level of support personnel when necessary.
• Identify and suggest possible improvements to procedures.
• Develop training resources and standardized processes.

Skills

Problem-solving

Attention to detail

Verbal communication

Written communication

Customer service

Teamwork

English proficiency

Diagnostics

Multi-tasking

Documentation

Independent work

Education

High School Diploma

Undergraduate Degree or IT-related program

Tools

HelpDesk software

Job description

Oklahoma Baptist University is seeking a Tech Support Specialist to assist students and employees with technology questions and issues. The role covers in-person and remote support, guiding users through configuration and troubleshooting, and resolving problems efficiently.

Ideal candidates excel in problem-solving, communication, and customer service, with experience in HelpDesk environments. The position emphasizes confidentiality, teamwork, and continuous improvement of IT processes.