Student IT Helpdesk & Tech Support

University-of-Central-Oklahom; Edmond (OK); On-site; USD 17,000 - 22,000; Part time

Job summary

The University of Central Oklahoma’s Office of Information Technology is seeking a student worker to assist staff and faculty in delivering excellent IT support across campus. You will help with customer service, basic troubleshooting, and end-user technology setup for staff, faculty and students.

Hours are 20 per week, Monday–Friday, with flexible scheduling. Experience with Windows, Mac, iOS, and Android devices is valued, and applicants enrolled in Computer Science or related fields are

Qualifications

• Must be able to work across multiple areas throughout UCO campus.
• Experience with Windows, Macintosh, iPhones and Android devices.
• Preference will be given to Computer Science majors.
• Excellent oral and digital communication skills.
• Sensitivity of intercultural communication.
• Detail oriented, dependable, and punctual.

Responsibilities

• Provide customer service to the UCO community via phone, email, online portal and in-person.
• Answer phones, troubleshoot computer-related issues and document incidents/requests.
• Pickup/delivery and imaging/setup of end-user technology resources.
• Trouble shoot client incidents reported/assigned through Team Dynamix; communicate with clients and OIT staff using Outlook and Teams.
• Assist with scheduling and other duties as assigned.

Skills

Customer service

Troubleshooting

Windows

Macintosh

iOS devices

Android devices

Outlook

Microsoft Teams

Tools

Team Dynamix

Outlook

Microsoft Teams

Job description

The University of Central Oklahoma’s Office of Information Technology is seeking a student worker to assist staff and faculty in delivering excellent IT support across campus. You will help with customer service, basic troubleshooting, and end-user technology setup for staff, faculty and students.

Hours are 20 per week, Monday–Friday, with flexible scheduling. Experience with Windows, Mac, iOS, and Android devices is valued, and applicants enrolled in Computer Science or related fields are