Student Service Desk Specialist (Technical) - IT

University of Central Oklahoma; Edmond (OK); On-site; USD 11,709 - 13,087; Part time

Job summary

A leading university in Oklahoma seeks a responsible student for a technical position to provide customer service to the community through various channels. Responsibilities include troubleshooting tech issues and assisting with customer needs in a collaborative environment. Ideal candidates will have experience in customer service and technical skills, with an expectation of flexibility in their work schedule. This is a great opportunity for students looking to gain professional experience.

Qualifications

• Responsible and reliable candidate.
• Experience in delivering high-quality customer service.
• Excellent verbal and written English skills.

Responsibilities

• Provide customer service via phone, email, and in person.
• Troubleshoot computer-related issues.
• Document incidents and requests.

Skills

Customer service

Professional communication

Technical troubleshooting

Teamwork

Tools

Windows

Macintosh

iPhones

Android devices

Job description

Overview

Location: Edmond, OK 73034

Salary Range: $8.50 - $9.50 Hourly

Position Type: Student

Category: OTRS Ineligible

Position Overview

This is a regular student technical position in which the student will provide customer service to the UCO community via phone, email, online portal, and in person for the Office of Information Technology (OIT).

Hours per Week

• 20 - 25 hours per week (flexible schedule).
• Monday - Friday: 7:30am – 8:00pm.
• Saturday - Sunday: 12:00pm – 6:00pm.

College/Department Overview

The Office of Information Technology (OIT) at the University of Central Oklahoma (UCO) strives to enhance learning, improve service and communication, and increase student, faculty, staff, and community access to useful information through the application of technology. Information Technology at UCO provides computing, networking, e-learning, telephone, training, and support services to students, faculty, staff and the University community. Perform computer and customer service-related duties in an office setting. Typical duties may include but are not limited to typing, filing, answering telephones, and providing customer service assistance.

Department Specific Job Functions

Duties include answering phones, troubleshooting computer related issues, documenting incidents/requests, application support, and other duties as directed by supervisor.

Enrollment Requirements

Fall/Spring Semesters: All student employees must be enrolled at least half-time to be eligible to work any UCO student position. Half-time enrollment for fall/spring semesters is considered 5 hours for graduates and 6 hours for undergraduates. International students must be enrolled full-time to be eligible to work as a student employee. Full-time enrollment is 9 credit hours for graduates and 12 credit hours for undergraduates.

Summer Semester: Student employees working regular student positions must be enrolled in at least 3 credit hours to be eligible to work during the summer. Students not enrolled in summer classes must be enrolled in fall classes in order to work during the summer, but they (and the department) will be required to pay FICA taxes. Student employees working FWSP positions must be enrolled in a minimum of 6 credit hours (if undergraduate) or 5 credit hours (if graduate) in order to work during the summer in a Federal Work Study Program position.

Enrollment Exception: If the number of credit hours needed to graduate is less than the minimum number of hours required for student employment, the student must obtain a letter from their Academic Advisor (stating the number of hours needed to graduate and anticipated graduation date) and submit it to Human Resources. This pertains to both regular and Federal Work Study Program positions. Contact [e-mail] for more information.

Qualifications/Experience Required

• The desired Candidate must be responsible and reliable.
• Experience in delivering high quality customer service that includes a grasp on professional communication and telephone etiquette.
• Experience working with Windows, Macintosh, iPhones, and Android devices.

Qualifications/Experience Preferred

A high level of technical skills not required, but prefer candidates understand the basics of troubleshooting and are able to intelligently work with clients on various issues.

Knowledge/Skills/Abilities

Ability to work well with others on a team. Excellent verbal and written English skills. Great attitude with a strong desire to provide excellent customer service and for continual improvement. Ability to quickly absorb and make effective use of knowledge related to technology services and other services provided by various UCO departments. Ability to multitask and make effective use of available time.

Physical Demands

Reasonable accommodation, in accordance with ADA requirements, may be made upon request to enable individuals with disabilities to perform essential functions.