IT Support Specialist — Onsite & Remote Help

Christian Career; Shawnee (OK); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health and Dental coverages

Life insurance

Retirement plan with 403(b) match

Job summary

Oklahoma Baptist University is seeking a Tech Support Specialist to assist students and employees with questions and issues concerning technology. You will guide users in person and remotely through configuration and troubleshooting to resolve problems efficiently, while maintaining a high level of customer service.

The role requires strong problem-solving, clear communication, and the ability to work independently or in a team, with a commitment to professional conduct and confidentiality.

Qualifications

• Strong problem-solving abilities and analytical thinking.
• Attention to detail and multi-tasking capability.
• Good understanding of computer systems, laptops, and mobile devices.
• Willingness to learn new IT systems.
• Ability to diagnose and resolve basic technical issues.
• Excellent verbal and written communication in English.
• Proven customer-service orientation.
• Ability to work with minimal supervision or in a team.

Responsibilities

• Serve as the first point of contact for technical assistance by phone, in person, or via email.
• Provide quick, effective support and guide users through configurations and troubleshooting.
• Document issues and resolutions in the ticketing system.
• Escalate complex problems when needed and follow up on tickets.
• Maintain confidentiality of client information.

Skills

Problem-solving

Analytical skills

Attention to detail

Multi-tasking

Communication skills

Customer-oriented

Diagnose basic issues

Teamwork / independence

Education

High School Diploma

Undergraduate Degree or Vocational IT program

Job description

Oklahoma Baptist University is seeking a Tech Support Specialist to assist students and employees with questions and issues concerning technology. You will guide users in person and remotely through configuration and troubleshooting to resolve problems efficiently, while maintaining a high level of customer service.

The role requires strong problem-solving, clear communication, and the ability to work independently or in a team, with a commitment to professional conduct and confidentiality.