Technical Support Specialist I — IT Help Desk

Inside Higher Ed; Edmond (OK); On-site; USD 25,361; Full time

Job summary

A higher education institution in Edmond, OK, seeks a Technical Support Specialist I to provide technical support, manage IT operations, and assist end users. This full-time role requires general education or vocational training, with preferred skills in Windows Server, Active Directory, and networking. Join a supportive team focused on enhancing technology experiences for faculty, students, and staff.

Qualifications

• Requires a general education or vocational training or equivalent combination of education and experience.
• Preferred: Experience with Windows Server administration, Active Directory, Linux, and networking.
• Ability to follow instructions, work in a team, and communicate effectively.

Responsibilities

• Provide technical support and resolve urgent technical issues.
• Install and configure hardware and software.
• Maintain inventory of parts and track service requests.

Skills

Ability to follow instructions

Teamwork

Communication skills

Problem analysis and solving

Customer service

Self-motivated

Detail-oriented

Ability to document problems and solutions

Education

General education or vocational training

Tools

Windows Server

Active Directory

Linux

Networking

Job description

A higher education institution in Edmond, OK, seeks a Technical Support Specialist I to provide technical support, manage IT operations, and assist end users. This full-time role requires general education or vocational training, with preferred skills in Windows Server, Active Directory, and networking. Join a supportive team focused on enhancing technology experiences for faculty, students, and staff.