IT Help Desk Analyst I

SIDRAM TECHNOLOGIES; Conyers (GA); Sur place; USD 15 000 - 21 000; Temps partiel

Résumé du poste

SIDRAM TECHNOLOGIES is seeking an IT Help Desk Analyst I to provide Tier 1 support in a high-volume call center for the State of Georgia DDS. This 100% onsite role is based in Conyers, GA, with worksite at 2206 East View Parkway.

Responsibilities include handling 65–90 calls daily, assisting DDS Online Services accounts, identity verification, and digital license issuance while maintaining accurate records.

Qualifications

• High School Diploma or GED.
• 2+ years of recent Call Center / Customer Service experience.
• Strong computer and business application skills.
• Excellent verbal and written communication.
• Ability to manage multiple priorities in a high-volume environment.

Responsabilités

• Handle approximately 65–90 customer calls per day.
• Resolve Tier 1 customer/technical issues or Escalate when required.
• Assist with DDS Online Services accounts and access.
• Support identity verification and address change transactions.
• Assist customers with digital license issuance.
• Maintain accurate customer interaction records.
• Troubleshoot customer issues efficiently.
• Deliver excellent customer service in a fast-paced environment.
• Communicate professionally with customers, management, and stakeholders.
• Follow policies, procedures, and technology updates.

Connaissances

Call center experience

Communication skills

Multitasking

Customer support

Formation

High School Diploma or GED

Outils

Windows 11

Microsoft Office

Description du poste

NOW HIRING: IT HELP DESK ANALYST I

Client: State of Georgia DDS

Location: Conyers, GA 100% Onsite

Worksite: 2206 East View Parkway, Conyers, GA 30013

Type: Contract W2

Rate: $13/hr on W2

Start Date: 08/31/2026

End Date: 06/30/2027

Openings: Multiple

MUST HAVE

• Local Candidates Only
• US Citizens Only
• Must Have Call Center Experience
• Must be available for In-Person Interview
• Must be willing to work 100% onsite in Conyers, GA

Position Summary

The IT Help Desk Analyst I will provide Tier 1 technical and customer support in a high-volume call center environment. The role involves handling customer inquiries related to DDS Online Services, account access, identity verification, address changes, and digital license issuance.

Key Responsibilities

• Handle approximately 65 90 customer calls per day
• Resolve Tier 1 customer/technical issues or escape when required
• Assist with DDS Online Services accounts and access
• Support identity verification and address change transactions
• Assist customers with digital license issuance
• Maintain accurate customer interaction records
• Troubleshoot customer issues efficiently
• Deliver excellent customer service in a fast-paced environment
• Communicate professionally with customers, management, and stakeholders
• Follow policies, procedures, and technology updates

Minimum Qualifications

• High School Diploma or GED
• 2+ years of recent Call Center / Customer Service experience
• Strong computer and business application skills
• Excellent verbal and written communication
• Ability to manage multiple priorities in a high-volume environment

Preferred

• 5+ years high-volume call center experience
• 4+ years customer service experience
• Driver's license transaction experience
• Windows 11 & Microsoft Office
• Identity verification / credential issuance experience
• Technical troubleshooting experience