Onsite IT Help Desk Analyst I - Tier 1 Support

SIDRAM TECHNOLOGIES; Conyers (GA); On-site; USD 15,000 - 21,000; Part time

Job summary

SIDRAM TECHNOLOGIES is seeking an IT Help Desk Analyst I to provide Tier 1 support in a high-volume call center for the State of Georgia DDS. This 100% onsite role is based in Conyers, GA, with worksite at 2206 East View Parkway.

Responsibilities include handling 65–90 calls daily, assisting DDS Online Services accounts, identity verification, and digital license issuance while maintaining accurate records.

Qualifications

• High School Diploma or GED.
• 2+ years of recent Call Center / Customer Service experience.
• Strong computer and business application skills.
• Excellent verbal and written communication.
• Ability to manage multiple priorities in a high-volume environment.

Responsibilities

• Handle approximately 65–90 customer calls per day.
• Resolve Tier 1 customer/technical issues or Escalate when required.
• Assist with DDS Online Services accounts and access.
• Support identity verification and address change transactions.
• Assist customers with digital license issuance.
• Maintain accurate customer interaction records.
• Troubleshoot customer issues efficiently.
• Deliver excellent customer service in a fast-paced environment.
• Communicate professionally with customers, management, and stakeholders.
• Follow policies, procedures, and technology updates.

Skills

Call center experience

Communication skills

Multitasking

Customer support

Education

High School Diploma or GED

Tools

Windows 11

Microsoft Office

Job description

SIDRAM TECHNOLOGIES is seeking an IT Help Desk Analyst I to provide Tier 1 support in a high-volume call center for the State of Georgia DDS. This 100% onsite role is based in Conyers, GA, with worksite at 2206 East View Parkway.

Responsibilities include handling 65–90 calls daily, assisting DDS Online Services accounts, identity verification, and digital license issuance while maintaining accurate records.