Bilingual Help Desk Analyst (Tier 1) - Call Center

Padmore Global Connections LLC; Conyers (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Padmore Global Connections LLC is seeking a bilingual Helpdesk Analyst to assist customers with tier one issues from our Conyers, GA location. You will handle high volumes of calls, log tickets, and escalate to second-tier support when needed.

Responsibilities include diagnosing hardware, software, and connectivity problems, opening vendor tickets, and maintaining a high level of customer service until ticket resolution. On-site role with strict adherence to SLA guidelines.

Qualifications

• Bilingual Spanish required.
• Six months of call center experience.
• High school diploma or GED.
• Experience with Outlook, MS Office, and Windows 7/10 is preferred.

Responsibilities

• Oversee daily support operations for tickets and inquiries.
• Answer inquiries about software/hardware and resolve issues.
• Monitor queues and escalate tickets as needed.
• Provide professional customer service and complete tickets to resolution.

Skills

Bilingual Spanish

Call Center experience

Education

High School diploma or GED

Job description

Padmore Global Connections LLC is seeking a bilingual Helpdesk Analyst to assist customers with tier one issues from our Conyers, GA location. You will handle high volumes of calls, log tickets, and escalate to second-tier support when needed.

Responsibilities include diagnosing hardware, software, and connectivity problems, opening vendor tickets, and maintaining a high level of customer service until ticket resolution. On-site role with strict adherence to SLA guidelines.