Tech Support Specialist — First-Time Fix Expert

Technogym; Jersey City (NJ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Equal opportunities employer

Job summary

Technogym is seeking an energetic Technical Call Center Specialist to manage and resolve customer issues via phone and email. You will record, administer, and escalate inquiries to ensure a high level of service and first-time fix accuracy.

Join our Services team to support customers, document interactions, and collaborate with engineers to drive timely resolutions while maintaining data accuracy and strong communication standards.

Qualifications

• 1-3 years’ experience in a call center environment or customer service role
• High School Diploma or Bachelor’s Degree
• Strong phone and verbal communication along with active listening skills
• Familiarity with CRM systems

Responsibilities

• Guarantee timely, complete resolution of problems reported by clients via telephone or email support, by delivering parts and/or scheduling on-site visits by Technical Engineers
• Handle support requests originating from clients and transfer the necessary parts order to the back office
• Guarantee customer satisfaction through professional technical assistance standards in terms of costs, service quality and speed
• Proactively support CATs to keep support costs down
• Record and manage incoming cases (technical issues and queries) and customer complaints
• Act as the first-line for troubleshooting and timely escalation to meet customer SLA’s
• Interact with service teams to ensure timely resolution of issues in line with Customer SLA’s
• Maintain data accuracy within the working systems at all times

Skills

Phone communication

Active listening

CRM familiarity

Customer service

Education

High School Diploma or Bachelor's Degree

Tools

CRM systems

Job description

Technogym is seeking an energetic Technical Call Center Specialist to manage and resolve customer issues via phone and email. You will record, administer, and escalate inquiries to ensure a high level of service and first-time fix accuracy.

Join our Services team to support customers, document interactions, and collaborate with engineers to drive timely resolutions while maintaining data accuracy and strong communication standards.