Customer Tech Support Specialist I: Hardware & Software

Johnson-Health-Tech; Town of Cottage Grove (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health & Dental Insurance

Company paid Life Insurance

401(k)

Time Off benefits

Product discounts

Wellness programs

Job summary

Johnson Health Tech North America is seeking a Customer Technical Support Specialist I to help customers maximize the value of connected fitness products, software apps, and the online store. You’ll troubleshoot hardware, software, connectivity, firmware, and account access while delivering confident, empathetic service.

You will document interactions in ticketing systems, follow established protocols, and work with cross-functional teams to resolve issues and improve the customer experience.

Qualifications

• Strong written and verbal communication skills.
• Excellent problem-solving and troubleshooting abilities.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Troubleshoot hardware, software, connectivity, and account access issues.
• Handle customer inquiries via phone and email with professionalism and empathy.
• Document interactions, resolutions, and escalations in ticketing systems.
• Collaborate with product development and logistics to resolve issues and improve processes.
• Follow diagnostic protocols and workflows to ensure consistent support.

Skills

Strong communication

Problem-solving

Time management

Attention to detail

Team collaboration

Adaptability

Education

High school diploma or equivalent

Advanced degree or certificate preferred

Job description

Johnson Health Tech North America is seeking a Customer Technical Support Specialist I to help customers maximize the value of connected fitness products, software apps, and the online store. You’ll troubleshoot hardware, software, connectivity, firmware, and account access while delivering confident, empathetic service.

You will document interactions in ticketing systems, follow established protocols, and work with cross-functional teams to resolve issues and improve the customer experience.