Technical Support Agent — First‑Line Troubleshooting

Jobtailor; Jersey City (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor is seeking a customer-support professional in a US Jersey City area to manage incoming issues, resolve problems via phone or email, and coordinate parts delivery or on-site visits by Technical Engineers. You will work with service teams to ensure timely resolutions while maintaining data accuracy.

The role emphasizes active listening, CRM proficiency, and proactivity, with a focus on cost efficiency, service quality, and a healthy lifestyle commitment.

Qualifications

• 1-3 years’ experience in call center or customer service role.
• High School Diploma or Bachelor's Degree.
• Strong phone and verbal communication skills with active listening.
• Knowledge of customer service practices and principles.
• Familiarity with CRM systems.
• Ability to multi-task, set priorities and manage time effectively.
• Customer-focused and able to adapt to different personality types.
• Proactive, digitally savvy, down-to-earth and ethical.
• Passion for working out and enthusiasm for a healthy lifestyle.

Responsibilities

• Record, administer and manage incoming customer issues, queries and complaints.
• Resolve client-reported problems via telephone or email support.
• Deliver parts and/or schedule on-site visits by Technical Engineers.
• Handle support requests and transfer necessary parts orders to the back office.
• Provide professional technical assistance focused on cost, service quality and speed.
• Collect product data and product-related feedback from the market.
• Proactively support CATs to help keep support costs down.
• Record and manage technical issues, queries and customer complaints.
• Provide first-line troubleshooting and timely escalation to meet customer SLAs.
• Interact with service teams to ensure timely resolution of issues.
• Maintain data accuracy in working systems.

Skills

Customer service

Call center experience

CRM systems

Technical troubleshooting

Communication skills

Education

Bachelor's Degree

High School Diploma

Tools

CRM software

Data management

Job description

Jobtailor is seeking a customer-support professional in a US Jersey City area to manage incoming issues, resolve problems via phone or email, and coordinate parts delivery or on-site visits by Technical Engineers. You will work with service teams to ensure timely resolutions while maintaining data accuracy.

The role emphasizes active listening, CRM proficiency, and proactivity, with a focus on cost efficiency, service quality, and a healthy lifestyle commitment.