Connected Device Support Specialist

Johnson-Health-Tech; Vancouver (WA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health & Dental Insurance

Company paid Life Insurance

401(k)

Time Off benefits

Product discounts

Wellness programs

Job summary

Johnson Health Tech North America is seeking a Customer Technical Support Specialist I to help customers maximize the value of connected fitness products, software, and online store. You'll troubleshoot hardware, software, connectivity, and account access while delivering a calm, confident customer experience.

You will document interactions, assist with orders, warranties, and returns, and collaborate with product and logistics teams to resolve issues.

Qualifications

• 1–2 years in customer service, call center, or technical support.
• Experience troubleshooting hardware, software, or connected devices.
• Experience with order management, logistics, or e-commerce processes.

Responsibilities

• Troubleshoot hardware, software, connectivity, and device issues.
• Assist customers via phone and email with professionalism and empathy.
• Manage order-related inquiries including status, shipping, returns, and warranty requests.
• Document interactions and resolutions in ticketing systems.

Skills

Customer service

Troubleshooting

Communication

Problem solving

Multitasking

Team collaboration

Education

High school diploma or equivalent

Advanced degree or certificate (preferred)

Tools

CRM software

Ticketing systems

Order management systems

Job description

Johnson Health Tech North America is seeking a Customer Technical Support Specialist I to help customers maximize the value of connected fitness products, software, and online store. You'll troubleshoot hardware, software, connectivity, and account access while delivering a calm, confident customer experience.

You will document interactions, assist with orders, warranties, and returns, and collaborate with product and logistics teams to resolve issues.