Tech Support Specialist - First-Line Help Desk

Alchemy Consulting Group; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Alchemy Consulting Group is seeking a dedicated IT support specialist to help our clients maintain reliable technology operations. The role focuses on troubleshooting hardware and software issues and delivering responsive assistance.

You will work with a collaborative IT team to diagnose problems, document solutions, and assist with setup of new equipment. Strong communication and problem-solving are essential.

Qualifications

• Proven experience in a technical support role or similar position.
• Strong understanding of computer systems, mobile devices, and tech products.
• Excellent problem-solving and ability to work under pressure.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, ITIL) preferred.
• Experience with remote desktop applications and help desk software.
• Knowledge of networking concepts and protocols.

Responsibilities

• Provide first-line IT support to users via phone, email, and in person.
• Diagnose and resolve issues with computer systems, software, and hardware.
• Maintain documentation of support requests and solutions.
• Assist with setup and configuration of new hardware and software.
• Collaborate with IT staff to improve system performance and user experience.

Skills

Technical support experience

Computer systems knowledge

Mobile devices expertise

Problem-solving skills

Communication skills

Team player

Certifications (CompTIA A+, ITIL)

Remote desktop software

Networking concepts

Tools

Help desk software

Remote desktop tools

Job description

Alchemy Consulting Group is seeking a dedicated IT support specialist to help our clients maintain reliable technology operations. The role focuses on troubleshooting hardware and software issues and delivering responsive assistance.

You will work with a collaborative IT team to diagnose problems, document solutions, and assist with setup of new equipment. Strong communication and problem-solving are essential.