IT SUPPORT ANALYST

Socket.dev; Providence (RI); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health, dental, and eye

401(k) retirement plan with company \n

Paid time off and holidays

Professional development opportunities

Job summary

Socket.dev is seeking an IT Support Specialist to serve as the first contact for staff and clients in Providence, RI. You will troubleshoot hardware and software issues, set up new equipment, and collaborate with the IT team to keep systems running smoothly.

You will install and configure computers and networks, conduct backups, train users on new software, and maintain documentation. Strong problem solving and teamwork are essential for success.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 2 years of experience in a similar IT support role.
• Strong knowledge of Windows and Mac operating systems.
• Experience with network infrastructure (routers, switches, firewalls).
• Excellent problem-solving and troubleshooting abilities.
• Ability to work independently and in a team environment.
• Strong communication and interpersonal skills.

Responsibilities

• Provide technical support to staff and clients, troubleshooting hardware and software issues.
• Set up new equipment and perform routine maintenance tasks.
• Install, configure, and maintain computer systems, software, and networks.
• Conduct regular system backups and ensure data security.
• Train staff on new software and technology systems.
• Maintain hardware/software inventory and coordinate with vendors for repairs.
• Stay up-to-date with technology trends and suggest improvements.
• Maintain documentation of IT procedures and processes.

Skills

Windows

Mac OS

Networking

Troubleshooting

Communication

Teamwork

Education

Bachelor's degree in CS/IT

Job description

You will be responsible for providing technical support and assistance to our staff and clients. You will be the first point of contact for any IT-related issues and will work closely with our IT team to ensure the smooth operation of our technology systems.

Key Responsibilities

• - Provide technical support to staff and clients, including troubleshooting hardware and software issues, setting up new equipment, and performing maintenance tasks.
• - Install, configure, and maintain computer systems, software, and networks.
• - Conduct regular system backups and ensure data security.
• - Train staff on new software and technology systems.
• - Maintain inventory of hardware and software and coordinate with vendors for repairs and replacements.
• - Stay up-to-date with the latest technology trends and make recommendations for improvement.
• - Maintain documentation of IT procedures and processes.

Qualifications

• - Bachelor's degree in Computer Science, Information Technology, or a related field.
• - Minimum of 2 years of experience in a similar role.
• - Strong knowledge of Windows and Mac operating systems.
• - Experience with network infrastructure, including routers, switches, and firewalls.
• - Excellent problem-solving and troubleshooting skills.
• - Ability to work independently and in a team environment.
• - Strong communication and interpersonal skills.
• - Proven ability to manage multiple tasks and prioritize effectively.

Benefits

• - Competitive salary
• - Comprehensive health, dental, and vision insurance
• - 401(k) retirement plan with company match
• - Paid time off and holidays
• - Professional development opportunities