IT SUPPORT ANALYST

VigorCare Pediatric Services; Baltimore (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

VigorCare Pediatric Services in Baltimore seeks an experienced IT Support Analyst to provide frontline technical support for staff and clients. You will troubleshoot hardware and software, set up new equipment, and resolve network connectivity issues to keep operations running smoothly.

The ideal candidate has a bachelor’s degree in IT or a related field, at least two years in IT support, proficiency with Windows, Mac, and Office, and strong communication skills.

Qualifications

• Bachelor’s degree in IT or related field.
• Minimum 2 years IT support experience.
• Experience with Windows, Mac, and Office; strong communication.

Responsibilities

• Provide technical support to staff and clients, troubleshooting hardware and software and resolving network issues.
• Set up new equipment and maintain computer systems for security and efficiency.
• Monitor IT help desk requests and deliver timely, effective solutions.
• Collaborate with IT team to implement new systems and technologies.
• Develop and maintain IT documentation and training materials.
• Stay up-to-date with IT trends to improve systems and processes.
• Assist with IT projects and initiatives as needed.

Skills

Troubleshooting

Customer service

Team player

Problem solving

Communication

Education

Bachelor's degree in IT or related field

Tools

Windows

Mac OS

Microsoft Office

Job description

We are seeking an experienced IT Support Analyst to join our team and provide technical support to our staff and clients. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a passion for helping others.

Responsibilities:

• - Provide technical support to staff and clients, including troubleshooting hardware and software issues, setting up new equipment, and resolving network connectivity problems
• - Maintain and update computer systems and software, ensuring they are running efficiently and securely
• - Monitor and respond to IT help desk requests, providing timely and effective solutions
• - Collaborate with other IT team members to implement new systems and technologies
• - Develop and maintain IT documentation, including user guides and training materials
• - Stay up-to-date with the latest IT trends and advancements to continuously improve our systems and processes
• - Assist with IT projects and initiatives as needed

Requirements:

• - Bachelor's degree in Computer Science, Information Technology, or a related field
• - Minimum of 2 years of experience in IT support
• - Experience with Windows and Mac operating systems, hardware and software troubleshooting, and network connectivity
• - Strong knowledge of Microsoft Office Suite and other common business applications
• - Excellent communication and customer service skills
• - Ability to work independently and in a team environment
• - Flexible and adaptable to changing priorities and deadlines
• - Strong problem-solving and analytical skills
• - IT certifications, such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA), are a plus