Tech Support Specialist – Entry Level & Training

Ziegler Cat; Des Moines (IA); On-site; USD 36,258 - 43,490; Full time

Benefits offered by this job

Health, Dental, Vision and Life Insurance

15 days of PTO your first year

9 paid holidays

401(k) plan with company contribution and match

HSA contributions up to $1000

Short-Term and Long-Term Disability Insurance

Educational Assistance

Job summary

A reputable equipment dealer in Iowa is seeking a Technical Communicator to join their team. This entry-level position involves providing technical support to customers and assisting with various administrative duties in the technical support department. The ideal candidate should have strong communication skills and a high school diploma. The pay range is competitive, with additional benefits such as health insurance and PTO.

Qualifications

• High School Diploma or GED required.
• 2-year technical or 4-year bachelor's degree preferred.
• Knowledge of technology or heavy/ag equipment preferred.

Responsibilities

• Answer customer calls from the technical support line and generate support tickets.
• Resolve basic technical support requests from customers.
• Assist with various administrative duties related to training and support activities.

Skills

Good computer skills with MS Powerpoint

Excellent communication skills

Customer service skills

Attention to Detail

Problem Solving

Teamwork

Education

High School Diploma or GED

2-year technical or 4-year bachelor's degree

Tools

MS Excel

MS Word

Job description

A reputable equipment dealer in Iowa is seeking a Technical Communicator to join their team. This entry-level position involves providing technical support to customers and assisting with various administrative duties in the technical support department. The ideal candidate should have strong communication skills and a high school diploma. The pay range is competitive, with additional benefits such as health insurance and PTO.