Entry-Level IT Technician: Help Desk & User Training
Musco Lighting
14 days+
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Job summary
A lighting solutions company in Oskaloosa, Iowa is seeking an entry-level Computer Technician to provide exceptional customer service and technical support. The successful candidate will have an AA Degree or equivalent experience. Responsibilities include troubleshooting and resolving hardware and software issues, documenting support requests, and leading training sessions. The company values work-life balance and offers continuous learning opportunities.
Qualifications
- AA Degree and 1 year of experience or three years of related experience preferred.
- Familiarity with network-based hardware and software.
- Proven ability to troubleshoot.
Responsibilities
- Provide exceptional customer service for technical support.
- Document client support issues in the help desk system.
- Troubleshoot hardware and software problems.
Skills
Customer service
Troubleshooting
Interpersonal skills
Knowledge of network technologies
Attention to detail
Education
AA Degree or 3 years of related experience
Tools
Windows 11
Mac OS
Email systems
VOIP systems
Job description
A lighting solutions company in Oskaloosa, Iowa is seeking an entry-level Computer Technician to provide exceptional customer service and technical support. The successful candidate will have an AA Degree or equivalent experience. Responsibilities include troubleshooting and resolving hardware and software issues, documenting support requests, and leading training sessions. The company values work-life balance and offers continuous learning opportunities.
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