Tech Support Specialist: Elevate Client IT Solutions

Flyper; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Flyper in Atlanta, GA is seeking a Technical Support Specialist to provide technical assistance to clients by phone, email and remote desktop. You will troubleshoot hardware and software issues and guide customers through installations.

The role requires strong communication, knowledge of computer systems and networks, and the ability to prioritize tasks. Experience with TeamViewer or LogMeIn and a customer‑first mindset are highly valued.

Qualifications

• Must have proven experience in technical support.
• Strong knowledge of computer systems, networks, and software applications.
• Experience with remote desktop tools.
• Excellent communication and customer service skills.

Responsibilities

• Provide technical assistance to clients via phone, email, and remote desktop
• Troubleshoot and resolve hardware and software issues
• Install and configure computer systems and applications
• Educate clients on proper use of hardware and software
• Document all support activities in ticketing system
• Escalate complex issues to senior support team members or IT department when necessary
• Collaborate with team members to improve processes and procedures

Skills

Communication skills

Multitasking

Customer orientation

Problem solving

Education

Bachelor's degree in Computer Science or related field

Tools

TeamViewer

LogMeIn

Job description

Flyper in Atlanta, GA is seeking a Technical Support Specialist to provide technical assistance to clients by phone, email and remote desktop. You will troubleshoot hardware and software issues and guide customers through installations.

The role requires strong communication, knowledge of computer systems and networks, and the ability to prioritize tasks. Experience with TeamViewer or LogMeIn and a customer‑first mindset are highly valued.