Computer Support Specialist

HiPeople; Seattle (WA); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

ExampleCorp in Seattle, WA seeks a Computer Support Specialist to diagnose and resolve client technical issues, install and configure hardware and software, and deliver friendly, patient service.

The role offers opportunities to work with a team, maintain documentation, and improve system administration tasks, with shifts including evenings and weekends.

If you're a problem solver who enjoys technology and helping others, apply today to join a dynamic, inclusive workplace.

Qualifikationen

• 1+ years in a customer service or technical support role.
• Strong written and verbal communication skills.
• Basic knowledge of computers and common software applications.
• Ability to troubleshoot basic technical issues.
• Patience and a desire to help others.
• Flexibility to work a variety of shifts, including evenings and weekends.

Aufgaben

• Support end users with installation, configuration, and ongoing usability of desktop computers, laptops, mobile devices, software, and other computer-related technologies.
• Coordinate with internal and external resources to resolve complex technical issues.
• Maintain inventory of all hardware, software, and licenses.
• Create and maintain internal documentation including process and procedure manuals.
• Research and recommend innovative, and where possible automated, approaches for system administration tasks.
• Perform routine audits of systems and software.
• Maintain data backups and disaster recovery solutions.
• Ensure security of data, network access, and backup systems.
• Provide Tier 2 and 3 technical support to end users.
• Monitor, test, and troubleshoot complex computer networks.

Kenntnisse

Customer service

Technical support

Communication

Problem solving

Shift flexibility

Jobbeschreibung

Crafting the Perfect Job Description for Computer Support Specialists

Computer Support Specialist

Do you have experience fixing computers and providing excellent customer service? ExampleCorp is looking for a Computer Support Specialist to join our team in Seattle, WA. In this role, you will be responsible for diagnosing and resolving technical issues for our clients. If you are a patient problem solver with a passion for technology, we want to hear from you!

Key Responsibilities

The following areas of focus will be central to your role in this position:

• Support end users with installation, configuration, and ongoing usability of desktop computers, laptops, mobile devices, software, and other computer-related technologies
• Coordinate with internal and external resources to resolve complex technical issues
• Maintain inventory of all hardware, software, and licenses
• Create and maintain internal documentation including process and procedure manuals
• Research and recommend innovative, and where possible automated, approaches for system administration tasks
• Perform routine audits of systems and software
• Maintain data backups and disaster recovery solutions
• Ensure security of data, network access, and backup systems
• Provide Tier 2 and 3 technical support to end users
• Monitor, test, and troubleshoot complex computer networks

Qualifications and Skills

The ideal candidate for this position will possess the following attributes:

• 1+ years in a customer service or technical support role
• Strong written and verbal communication skills
• Basic knowledge of computers and common software applications
• Ability to troubleshoot basic technical issues
• Patience and a desire to help others
• Flexibility to work a variety of shifts, including evenings and weekends

As a valued member of our team, you will have access to the following benefits:

ExampleCorp is a dynamic and innovative company that values creativity, collaboration, and excellence. We offer a supportive work environment and opportunities for growth. Our diverse team is made up of talented and passionate individuals who drive results and make a positive impact. If you're ready to join a company that shapes the future, apply to ExampleCorp today.

We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds to apply.