Tech Support Specialist (Contact Center)

Dover Corporation; Bethlehem (Northampton County); On-site; USD 35,000 - 45,000; Full time

Job summary

Dover Corporation is seeking a Contact Center Customer Service: Technical representative to support business and end-user customers with post-sale technical issues via phone, chat, or text. You will use scripted responses and guidance tools to resolve routine inquiries.

This role emphasizes problem resolution in a call center, with no sales target; basic technical knowledge and adherence to procedures under moderate supervision are required.

Qualifications

• Handles high volume of low complexity technical inquiries using scripted responses and guidance tools.
• Not compensated based on sales targets; focus on post-sale support and problem resolution.
• Works in a call center environment with moderate supervision and routine tasks.

Responsibilities

• Respond to technical inquiries via phone, online chat, or text.
• Provide technical product specifications and information on compatibility.
• Suggest alternative products or services (e.g., warranties) as part of issue resolution.

Job description

Dover Corporation is seeking a Contact Center Customer Service: Technical representative to support business and end-user customers with post-sale technical issues via phone, chat, or text. You will use scripted responses and guidance tools to resolve routine inquiries.

This role emphasizes problem resolution in a call center, with no sales target; basic technical knowledge and adherence to procedures under moderate supervision are required.