Technical Support Technician — Customer Care Pro

Dover-Corporation; Bethlehem (Northampton County); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k) with employer contributions

Medical, Dental & Vision Insurance

Wellness Programs

Health Savings Account

Disability Insurance

Life Insurance

Paid Time Off & Holidays

Job summary

Dover Fueling Solutions' Bethlehem, PA, contact center is seeking a Support 2 to provide post-sale technical customer service by phone, chat, or text. You will handle high volumes of routine inquiries using established scripts and guide customers toward solutions and appropriate product options.

Work is in a call center environment with moderate supervision, and a discretionary bonus is possible based on performance; benefits and total rewards support your wellbeing and growth.

Qualifications

• A Support 2 requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education.

Responsibilities

• Respond to a high volume of low complexity technical inquiries via phone, online chat, or text.
• Provide responses based on pre-determined scripts and guidance tools.
• Recommend alternative products or services (e.g., warranties) as part of issue resolution.

Skills

Technical knowledge

Communication skills

Multichannel support

Education

Vocational or technical education

Job description

Dover Fueling Solutions' Bethlehem, PA, contact center is seeking a Support 2 to provide post-sale technical customer service by phone, chat, or text. You will handle high volumes of routine inquiries using established scripts and guide customers toward solutions and appropriate product options.

Work is in a call center environment with moderate supervision, and a discretionary bonus is possible based on performance; benefits and total rewards support your wellbeing and growth.