Dover, DE - IT - DOL - Administration - Information Technology - Help Desk Analyst 2

Expedite Technology Solutions LLC; Dover (DE); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology solutions provider in Dover, DE is seeking a Help Desk Analyst 2. The role involves providing technical assistance and support to end users for hardware, software, and systems. Ideal candidates should have 2 to 5 years of relevant field experience and possess excellent communication skills. This is a full-time onsite position offering opportunities to develop technical support expertise.

Qualifications

• 2 to 5 years field experience in IT support.
• Ability to diagnose hardware and software issues.
• Strong communication skills, written and spoken.

Responsibilities

• Provide technical assistance and support to end users.
• Investigate and resolve computer software and hardware problems.
• Serve as a level 1 support contact.

Skills

Technical assistance

Problem-solving

Customer service

Communication skills

Job description

Overview

Dover, DE - IT - DOL - Administration - Information Technology - Help Desk Analyst 2

Job Summary: Provide technical assistance, support, and advice to end users for hardware, software, and systems. Provide hands-on technical assistance to business and technical users. Investigate and resolve computer software and hardware problems of users. Serve as a contact for level 1 support. Serve as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary. Determine whether problem is caused by hardware, software, or system. Answer questions, applying knowledge of computer software, hardware, systems, and procedures. Talk with technical and non-technical co-workers to research problem and find solution. Ask users with problems to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. Experienced with a variety of call-tracking software and systems. Reads trade magazines and engages in independent study to maintain current industry knowledge. Follow quality standards and displays strong customer service skills. Ability to work in a team environment. Complete assigned tasks. Strong communication skills; both written and spoken.

Responsibilities

• Provide technical assistance, support, and advice to end users for hardware, software, and systems.
• Provide hands-on technical assistance to business and technical users.
• Investigate and resolve computer software and hardware problems of users.
• Serve as a contact for level 1 support and for users having problems using computer software, hardware, and operating systems, escalating as necessary.
• Determine whether problem is caused by hardware, software, or system.
• Answer questions, applying knowledge of computer software, hardware, systems, and procedures.
• Collaborate with technical and non-technical co-workers to research problems and find solutions.
• Guide users through diagnostic procedures via telephone and software or follow instructions.
• Maintain current industry knowledge through independent study and reading trade publications.
• Adhere to quality standards and deliver strong customer service; work in a team environment.
• Complete assigned tasks with strong communication skills.

Qualifications

• Years of Relevant Experience: 2 to 5 years field experience

Job Details

• Location: Dover, DE
• Onsite
• Interview Process: Phone screen then in person
• Bill Rate: ***
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting