Tech Support Pro – Access Control & Remote Diagnostics

Wavelynx Technologies, LLC.; Broomfield, Northern (CO, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Wavelynx Technologies, LLC. is seeking a Technical Support Representative to proactively troubleshoot hardware and software issues for readers, control panels, and integrations.

You will respond to inquiries via phone, email, or chat, diagnose problems, and guide customers through installations and configurations. The role emphasizes collaboration with engineering and product teams, documentation of interactions, and participation in training events to showcase Wavelynx solutions.

Qualifications

• 3+ years in technical support or similar role, preferably in security or access control.
• Bachelor's degree in a technical field preferred or equivalent work experience.
• Familiarity with access control hardware, software, and API integrations is desirable.
• Experience with CRM tools (Hubspot) and ticketing systems.
• Proficiency with Google Workspace and other productivity tools.

Responsibilities

• Respond to inquiries via phone, email, or chat in a timely, professional manner.
• Diagnose, troubleshoot, and resolve hardware and software issues for Wavelynx products.
• Escalate issues to senior staff or engineering as needed.
• Perform remote diagnostics and use remote access tools.
• Document interactions and resolutions in the support system.

Skills

3+ years experience

Excellent communication

Customer focused

Problem solving

Explain technical concepts

Education

Bachelor's degree in technical field

Tools

Hubspot CRM

Ticketing systems

Google Workspace

Job description

Wavelynx Technologies, LLC. is seeking a Technical Support Representative to proactively troubleshoot hardware and software issues for readers, control panels, and integrations.

You will respond to inquiries via phone, email, or chat, diagnose problems, and guide customers through installations and configurations. The role emphasizes collaboration with engineering and product teams, documentation of interactions, and participation in training events to showcase Wavelynx solutions.