Remote Technical Support Specialist

Procore Technologies, Inc.; Austin, Northern (TX, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Procore Technologies, Inc. is seeking a Technical Customer Support Representative to join our global team.

You will assist customers by email, chat, and phone, troubleshooting technical issues, and educating users to maximize Procore’s software and integrations. You'll collaborate with internal teams to resolve complex cases, maintain documentation, and uphold Procore’s values of openness, optimism, and ownership while delivering excellent customer experiences from a remote work setup near

Qualifications

• Fluent English or verification via assessment.
• 1+ years in a contact center or technical support, or 2+ years in related customer support.
• High School Diploma or GED required.
• Able to learn quickly, stay agile, and follow processes.
• Strong multitasking and time-management abilities.

Responsibilities

• Deliver best-in-class customer experiences via phone, chat, and email to help customers achieve their goals with Procore’s software.
• Troubleshoot technical issues, diagnose root causes, and consult established resources.
• Develop thorough understanding of Procore’s products and integrations to educate customers and optimize usage.
• Meet and exceed KPIs such as schedule adherence, coaching quality, customer satisfaction, and first-contact resolution.
• Collaborate with Procore SMEs and departments to resolve complex issues and ensure timely resolution.
• Maintain accurate documentation, records, and data security.
• Demonstrate a positive attitude and build strong relationships with coworkers and customers.
• Convey Procore’s culture and values in every interaction, upholding ethical standards.

Skills

Fluent English

Customer support experience

Multitasking

Time management

Strong communication

Problem solving

Education

High School Diploma or GED

Job description

Procore Technologies, Inc. is seeking a Technical Customer Support Representative to join our global team.

You will assist customers by email, chat, and phone, troubleshooting technical issues, and educating users to maximize Procore’s software and integrations. You'll collaborate with internal teams to resolve complex cases, maintain documentation, and uphold Procore’s values of openness, optimism, and ownership while delivering excellent customer experiences from a remote work setup near