Technical Support Engineer

Ibrowsejobs Technologies; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Ibrowsejobs Technologies in the United States is seeking a Technical Support Engineer to provide technical assistance and support to customers using our products and services.

The role involves diagnosing, troubleshooting, and resolving hardware, software, and network issues while ensuring a high level of customer satisfaction through timely and effective support.

Responsibilities

• Provide technical support via phone, email, chat, or ticketing systems
• Diagnose, troubleshoot, and resolve hardware, software, and network issues
• Log, track, and manage support tickets until resolution
• Escalate complex technical issues to higher-level support or engineering teams
• Assist customers with product installation, configuration, and usage
• Create and update technical documentation, FAQs, and knowledge base articles
• Follow SLAs and ensure timely issue resolution
• Collaborate with internal teams to improve product quality and customer experience

Job description

Job Summary

We are seeking a Technical Support Engineer to provide technical assistance and support to customers using our products and services. The role involves troubleshooting issues, resolving technical queries, and ensuring a high level of customer satisfaction through timely and effective support.

Key Responsibilities

• Provide technical support via phone, email, chat, or ticketing systems
• Diagnose, troubleshoot, and resolve hardware, software, and network issues
• Log, track, and manage support tickets until resolution
• Escalate complex technical issues to higher-level support or engineering teams
• Assist customers with product installation, configuration, and usage
• Create and update technical documentation, FAQs, and knowledge base articles
• Follow SLAs and ensure timely issue resolution
• Collaborate with internal teams to improve product quality and customer experience