Bilingual Pro Audio Tech Support Specialist

Electro-Voice Official; Burnsville (MN); On-site; USD 39,000 - 46,000; Full time

Benefits offered by this job

Health and welfare benefit plans (US)

401(k) plan

Job summary

Electro-Voice Dynacord is seeking a customer-focused Technical Support Specialist to provide frontline technical support for professional audio products across the Americas. This role serves as the first contact for customers, diagnosing issues, resolving common problems, documenting cases, and escalating complex issues as needed.

The position requires an Associate's degree or technical certification, 2–5 years in technical support, and strong communication skills.

Qualifications

• Associate's degree, technical certification, or equivalent experience.
• Knowledge of loudspeakers, amplifiers, DSP platforms, networking, and audio signal flow is required.
• Minimum 2-5 years of technical support, field support, or customer support experience.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to customers of varying skill levels.
• Experience using CRM or case management systems.
• Demonstrated customer service skills with professionalism and empathy.
• Experience supporting professional audio systems.

Responsibilities

• Provide phone, email, and chat support for Electro‑Voice and Dynacord products.
• Serve as the primary technical point of contact for customers throughout the Americas.
• Deliver professional, empathetic, and technically accurate customer assistance.
• Assist customers with product configuration, setup, operation, and troubleshooting.
• Create and maintain support cases in Service Cloud and document interactions and findings.
• Resolve user errors, configuration issues, and potential product failures; escalate when needed.
• Initiate RMAs when technically justified and contribute to knowledge base improvements.
• Collaborate with Growth Technical Support and Engineering teams; participate in product training.

Skills

Troubleshooting

Customer service

Communication

Explain technical concepts

Multilingual support

Education

Associate's degree or technical certification

Equivalent experience

Tools

CRM systems

Networking basics

Job description

Electro-Voice Dynacord is seeking a customer-focused Technical Support Specialist to provide frontline technical support for professional audio products across the Americas. This role serves as the first contact for customers, diagnosing issues, resolving common problems, documenting cases, and escalating complex issues as needed.

The position requires an Associate's degree or technical certification, 2–5 years in technical support, and strong communication skills.